Refunds & Cancellation

Last updated: 5 August 2026

This policy explains how V360 subscriptions renew, how to cancel, and our approach to refunds. It applies to plans provided by Veevra Technologies, LLC.

1. Billing and renewal

Paid plans are subscriptions billed in advance, monthly or yearly, and renew automatically at the end of each period until you cancel. Each renewal charges the payment method on file at the then-current price plus any applicable taxes.

2. How to cancel

You can cancel at any time from your Account page. Click Manage billing to open the secure Stripe customer portal and cancel your subscription. Cancellation stops future renewals.

3. What happens when you cancel

• Your plan remains active until the end of the period you have already paid for.
• At the end of that period, your account returns to the Free plan.
• Your data and everything your Twin has learned remain available on the Free plan, subject to its limits.

4. Refunds

Because you keep access for the full period you paid for, we do not provide prorated refunds for the unused portion of a billing period after cancellation. Charges for past periods are non-refundable except where required by law.

If you were charged in error, experienced a technical problem that prevented use, or believe a charge is incorrect, contact us at support@veevra.com. We review these in good faith and will make it right where appropriate.

5. Free plan and trials

A Free plan is always available at no cost, so you can use V360 before deciding to subscribe. Any promotional discounts or trials are subject to their stated terms.

6. Changes to this policy

We may update this policy from time to time; the “Last updated” date above reflects the current version. Questions? Email support@veevra.com.