V360Back to V360 →

Terms of Service

Last updated: 5 August 2026

These Terms of Service (“Terms”) govern your access to and use of V360 (the “Service”), provided by Veevra Technologies, LLC, a Delaware limited liability company (“Veevra,” “we,” “us”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

V360 is a private, personal Digital Twin: software that learns from documents you upload and the third-party accounts you choose to connect, then helps you remember, organize, and act on your own information. The Service is provided for your personal use and is continually evolving; features may be added, changed, or removed.

2. Eligibility and your account

You must be at least 18 years old and able to form a binding contract. You are responsible for your account credentials and for all activity under your account. Provide accurate information and keep it current. Notify us promptly of any unauthorized use.

3. Plans, billing, and renewals

  • Paid plans (Plus, Pro, Family) are sold as recurring subscriptions billed monthly or yearly in US dollars.
  • Payments are processed by our payment provider, Stripe. By subscribing, you authorize us (through Stripe) to charge your payment method the applicable fees, plus any taxes, on a recurring basis until you cancel.
  • Subscriptions renew automatically at the end of each billing period at the then-current price. You may cancel at any time; see our Refunds & Cancellation policy.
  • Prices may change; we will give reasonable advance notice, and changes take effect at your next renewal.
  • A Free plan is available and does not require payment.

4. Your content and data

You retain all rights to the documents, messages, and other content your Twin processes (“Your Content”). You grant us only the limited rights needed to operate the Service for you: to store, process, and analyze Your Content so the Service can function. We do not use Your Content to train shared AI models or for anyone else’s benefit. How we handle Your Content is described in our Privacy Policy.

5. Connected accounts and third-party services

You may connect third-party accounts (for example email, calendar, or file storage) and configure AI providers. You authorize us to access those services on your behalf, using delegated sign-in, solely to provide the Service. Your use of third-party services is governed by their own terms; we are not responsible for third-party services.

6. Acceptable use

You agree not to:

  • use the Service unlawfully or to infringe others’ rights;
  • upload content you do not have the right to use, or that is malicious or harmful;
  • attempt to access other users’ data, or to probe, disrupt, or reverse-engineer the Service;
  • resell or provide the Service to third parties except as expressly permitted (e.g., Family plan members).

7. Intellectual property

The Service, including its software, design, and brand, is owned by Veevra and protected by law. These Terms do not grant you any rights in our intellectual property except the limited right to use the Service.

8. Disclaimers

The Service is provided “as is” and “as available.” It uses automated and AI systems that can be incomplete or inaccurate; do not rely on it as a substitute for professional, legal, medical, or financial advice. To the fullest extent permitted by law, we disclaim all warranties, express or implied.

9. Limitation of liability

To the fullest extent permitted by law, Veevra will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or goodwill. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the 12 months before the claim.

10. Termination

You may stop using the Service and cancel at any time. We may suspend or terminate access if you breach these Terms or use the Service in a way that risks harm. You can export or delete your data from your account.

11. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, in-app or by email). Continued use after changes take effect constitutes acceptance.

12. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. The courts located in Delaware will have exclusive jurisdiction over any dispute, subject to any applicable mandatory consumer-protection laws of your place of residence.

13. Contact

Questions about these Terms? Email support@veevra.com.